What type of support does Epic on Call provide?

Epic on Call offers technical support for software issues encountered by users. This service is crucial for ensuring that healthcare providers can maintain their operations smoothly and efficiently. When users face software-related problems—such as system errors, application malfunctions, or connectivity issues—Epic on Call provides expert guidance and troubleshooting assistance. This support is essential for minimizing downtime and helping healthcare staff focus on their primary role of patient care rather than being bogged down by technical difficulties.

While training for new users is vital, it is typically provided through other dedicated resources rather than through Epic on Call. Billing and claims processing assistance, as well as management of patient records, are also functions that fall outside the scope of what Epic on Call directly handles. The primary focus remains on resolving technical issues to support users in their daily operations. Hence, the identification of Epic on Call as a provider of technical support is accurate and highlights its role in maintaining the functionality of health IT systems.